Exchange, return and refund policy

🔄 Exchange, Return and Refund Policy — Sundian Store

At Sundian Store, we value transparency, trust, and customer satisfaction.

Our exchange, return, and refund policy was developed based on the Consumer Protection Code (Law nº 8.078/1990), ensuring a safe and transparent shopping experience.

1. Right of Withdrawal — 7 Days

In accordance with article 49 of the Consumer Protection Code, the customer may request the cancellation of the purchase within 7 calendar days after receiving the product.

For the return to be approved, the item must:

  • show no signs of use;

  • contain original packaging;

  • include accessories and items sent;

  • be in perfect condition.

To request a return, please contact us via email:

📧 sundiansuporte@gmail.com

Please provide:

  • order number;

  • full name;

  • reason for the request.

2. Exchange Due to Manufacturing Defect

If the product has a manufacturing defect, the customer may request an analysis within 30 calendar days after receipt.

After evaluation and confirmation of the defect, Sundian Store may carry out:

  • product replacement at no additional cost;

  • sending a new item;

  • store credit;

  • or a full refund.

If the product is out of stock, the customer may choose another item of equivalent value.

3. Conditions for Exchanges and Returns

Requests involving products with the following will not be accepted:

  • signs of misuse;

  • damage caused by drops;

  • inadequate contact with liquids;

  • natural wear and tear;

  • modifications or incorrect use.

The product must be returned with all original accessories and items sent.

4. Refund

After receiving and analyzing the returned product, the refund will be processed within 7 business days.

Refund methods:

Credit Card

The reversal will be requested from the card operator and may appear on up to two subsequent invoices, depending on the administrator.

PIX or Bank Slip (Boleto)

The amount will be directly refunded to the bank account provided by the customer.

Estimated timeframe:

  • up to 7 calendar days after return approval.

5. Shipping Costs

Purchase withdrawal

The cost of return shipping may be the customer's responsibility.

Defective product or shipping error

All reverse logistics costs will be fully paid by Sundian Store.

6. Products with International Shipping

Some products sold by Sundian Store may be subject to international shipping.

In these cases, exchanges, returns, and refunds will follow the rights guaranteed to the Brazilian consumer, respecting the necessary logistical processes.

7. Customer Service and Support

For any questions or requests, our team is available to help.

📧 Email: sundiansuporte@gmail.com

🕐 Service Hours:
Monday to Friday — 9 AM to 6 PM.

We respond within 24 business hours.

Last updated: May 2026

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