❓ Frequently Asked Questions (FAQ) – Sundian Store

1. What payment methods are accepted?

We accept payments via PIX , Credit Card , Debit Card and Bank Slip , all processed securely by the APP MAX platform.

2. Is it safe to buy from Sundian Store?

Yes! Our website uses SSL encryption, a secure environment, and follows the international PCI DSS standard. We also operate with APPMAX, which protects your data and offers a refund guarantee in case of non-receipt.

3. How long will it take for my order to arrive?

We work with different delivery times:

• Free Shipping : 6 to 15 business days

• Express Shipping : 3 to 6 business days

We send the tracking code by email as soon as the order is shipped.

4. Can I track my order?

Yes. After shipping, you'll receive an email with the tracking link and code. You can also access the Track Order page on our website.

5. My order hasn't arrived. What now?

If the deadline has already passed, please contact our support via email: contato@sundian.com.br .
We are committed to resolving any situation as quickly as possible.

6. How does the exchange and return policy work?

You have up to 7 calendar days after receiving your order to request an exchange or return. The product must be unused and in its original packaging. See our Exchange and Return Policy for more details.

7. Is Sundian a reliable store?

Yes. We've been in the market for years, with a total focus on transparency, security, and customer satisfaction . Our reputation is built on responsibility and respect.

8. Can I cancel my order?

Yes, orders can be canceled before shipping. After shipping, you can request a return according to our policy.

9. How do I contact Sundian?

You can contact us via:

• Email: contato@sundian.com.br

• WhatsApp: 31 98483-3626

• Opening hours: Monday to Friday, 9am to 6pm (except holidays)