❓ Frequently Asked Questions — Sundian Store

1. What payment methods are accepted?

We accept payments via:

• PIX

• Credit Card

• Debit Card

• Bank Slip

All payments are processed in a 100% secure environment through recognized platforms protected against fraud.

2. Is it safe to buy from Sundian Store?

Yes. Sundian Store uses SSL encryption technology, a protected environment, and secure payment systems to ensure total protection of your data.

Our commitment is to offer a reliable, transparent, and secure shopping experience from start to finish.

3. What is the delivery time?

Delivery times may vary depending on the region and shipping method.

Estimated average delivery times:

• Standard shipping: 6 to 20 business days

• Express shipping (when available): 3 to 10 business days

The tracking code is sent automatically after the order is dispatched.

4. How do I track my order?

After shipping, you will receive your order's tracking code via email.

You can also track the delivery directly through the Track Order page available on our website.

5. My order is delayed. What should I do?

In some cases, logistic updates may take a few days to appear.

If the estimated delivery time has already passed, please contact our support team so we can check your delivery with the carrier.

📧 sundiansuporte@gmail.com

6. How do exchanges and returns work?

You have up to 7 calendar days after receipt to request an exchange or return, as provided by the Consumer Defense Code.

The product must be:

• unused;

• in its original packaging;

• with accessories and included items.

For more information, please consult our Exchange and Returns Policy.

7. Is Sundian Store reliable?

Yes. Since 2022, Sundian Store has focused on quality, transparency, and customer satisfaction.

We work daily to offer selected products, efficient support, and a secure and professional shopping experience.

8. Can I cancel my order?

Yes. Cancellation can be requested before the order is shipped.

If the product has already been dispatched, the customer can request a return after receipt, according to our exchange and returns policy.

9. How do I contact Sundian Store?

Our customer service team is available through the official channel below:

📧 Email: sundiansuporte@gmail.com

🕐 Service hours:
Monday to Friday — from 9 AM to 6 PM.

We respond within 24 business hours.