🚚 Shipping and Delivery Policy — Sundian Store
At Sundian Store, we work with carefully selected national and international suppliers to offer sophisticated products, premium quality, and excellent value for money.
Our commitment is to provide a safe, transparent, and reliable shopping experience from start to finish.
📦 Order Processing
After payment confirmation, your order enters the separation and logistical preparation process.
The tracking code will be sent to the registered email within 5 to 10 business days after payment confirmation.
Each order goes through verification and preparation steps before shipping, ensuring greater security and quality in delivery.
🌎 Shipping and Delivery Times
We offer free shipping throughout Brazil on purchases over R$130.
The estimated delivery time is 6 to 20 business days, counted after the order is dispatched.
In some cases, orders with multiple products may be shipped separately, resulting in more than one tracking code.
🔍 Order Tracking
You can track your delivery through the Track Order page, the carrier's system, or directly through the Post Office.
As this involves integrated national and international logistics, tracking may take a few days to show updates after shipping.
If tracking remains without updates for an extended period, our team will be available to assist immediately.
🛃 Customs Procedures
Some international orders may go through customs inspection and sorting processes at logistics centers in Brazil.
This procedure is normal in international operations and may cause small variations in the estimated delivery time.
💸 Taxes and Charges
The customer only pays the amount informed at the time of purchase.
If there is any additional charge related to the logistical or customs process, Sundian Store will be entirely responsible.
If there is any request for a fee from the customer, we recommend contacting our support immediately before making any payment.
📍 Delivery Address
It is essential to correctly fill in all delivery information at the time of purchase.
Orders returned due to incorrect or incomplete addresses or the absence of the recipient may require a new shipping payment for redelivery.
Sundian Store is not responsible for registration errors reported by the customer.
⏱️ Delays and Support
In exceptional cases of logistical delay, we recommend tracking the provided tracking code.
If any irreversible problem is identified during transport, Sundian Store may carry out:
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Reshipment at no additional cost;
or -
Full refund of the order.
Our goal is to ensure complete security and satisfaction during your shopping experience.
⚠️ Important Information
During periods of high demand, such as:
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Black Friday
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Christmas
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Promotional dates
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Special campaigns
delivery times may undergo small changes due to the increase in logistics volume.
💬 Customer Service Center
For questions, support, or information about your order, please contact our team:
📧 Email: sundiansuporte@gmail.com
Our customer service responds within 24 business hours.
