Shipping and Delivery Policy

Shipping Policy 

Thank you for shopping with Sundian Store. Below you'll find our shipping policy for orders placed and delivered within the United Kingdom.

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Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and public holidays).
You will receive a confirmation email once your order has been placed and another email with tracking information once your order has shipped.

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Shipping Times & Rates (UK)

Please note: Delivery times are estimates and may vary slightly depending on location, seasonal demand, or courier delays.

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Shipping Carriers

We work with trusted logistics partners such as Royal Mail, Hermes, Yodel, and DPD to ensure fast and safe delivery of your order.

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Tracking Your Order

Once your order is shipped, you'll receive an email with your tracking number and a link to follow the delivery status.
If you have not received a tracking number within 3 business days, please contact our support team at sundiansuporte@gmail.com.

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Customs, Duties, and Taxes

There are no additional customs duties or taxes for deliveries within the UK. All taxes are included in the final price at checkout.

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Shipping Delays

While we strive to deliver your order on time, occasional delays may occur due to circumstances beyond our control (e.g., weather, postal strikes, holidays).
If your order is delayed, feel free to reach out to us for assistance.

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Address Issues

Please ensure that all shipping details are correct when placing your order.
We are not responsible for deliveries delayed or lost due to incorrect or incomplete addresses provided at checkout.

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Missing or Lost Packages

If your package hasn’t arrived within the expected timeframe, please contact us at sundiansuporte@gmail.com and we will investigate the issue with the courier.

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If you have any other questions about shipping, feel free to contact our support team. We’re here to help!