See the most frequently asked questions

The deadline is 7 to 14 days

The refund period is 14 days

Sundian Store is the perfect place for those seeking style and quality. With an impeccable selection of stunning jewelry, trendy clothing, exclusive sneakers, and sophisticated watches, our store offers everything you need to express your personality and elevate your look. Whether you want to shine on special occasions or find that unique item for your everyday life, Sundian Store has the best. Come check out our collections and fall in love with every detail!

• How long will it take for me to receive my orders?

- Our order processing time is 48 business hours, while delivery takes 5 to 10 business days, with a maximum of 20. If this period is exceeded, we will contact you to explain and resolve any issues.

• What payment methods are accepted?

- We process payments by credit card, debit card, Pix and bank slip.

• How do I track my order?

- As soon as your payment is processed in our system, an email will be sent with your order details and a tracking code.

• I received a damaged/defective product, how do I resolve this?

At Sundian, we take great care of our customers and ensure their experience is excellent from start to finish. However, errors, while rare, are possible. Therefore, if you receive a defective or damaged product, simply contact our support team and we'll analyze the situation and provide you with the best possible compensation.

• How do returns and refunds work?

- Customers have up to 14 days after receiving the package to return the product. To initiate a refund request, simply contact us at Contact Us . For more information, see our Returns and Refunds Policy .